Condiciones de Venta

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Ownership
The owner of the website lalalandstore.com and brand La La Land Store® is:
Ground Stream LDA
VAT: 509743943
Travessa de Campos nº1
4520-256 Santa Maria da Feira
Portugal

Shipment
Shipping Information and Policies All products are sent via CTT, Nacex or Delnext and will take an average of 1 to 3 working days to arrive within Mainland Portugal. Deliveries to the islands may take up to 3 working days to arrive. International Shipping to Europe will take an average of 4 to 10 working days after dispatch.
Every order submitted before 12:00 GMT on working days will be shipped in the same day. Orders submitted after 12:00 GMT will be processed and shipped in the day after. Upon order, you will be offered some options such as: payment method and delivery area. Deliveries are processed from Monday to Friday.
Within Portugal (Mainland Portugal and islands) and Spain we will charge a standard delivery cost of 4, 00€.
Shipping costs for other countries can vary. Please contact us to receive a quotation.
If your order cannot be delivered, for whatever reason, the carrier service will try again the next day or try to contact you to arrange for the delivery.
Note: When completing your order, you may choose a different delivery address. This is useful if you want to send a package to a different address, for example, to your workplace.
All products are checked before dispatch by one of our workers.
We do not deliver to P.O. Boxes.
Deliveries will not be processed on Portuguese holidays or weekends.
Free Shipment
Within Portugal (Mainland Portugal and islands) orders of 60, 00€ or above, shipping is free.
Internacional Shipment
Our store is prepared to automatic calculate shipping costs and to process orders for all the countries in the world.
If you are don't receive a quotation directly from the website, please contact us to the mail vendas@lalalandstore.com to receive your quotation.
Please remember that your country may apply custom taxes and duties to the products. Those are fully responsability of the client.
Privacy Policy and Safety
Ao efectuar o registo para utilizar a nossa loja online, será pedido ao Cliente que crie uma palavra-passe. O Cliente deverá mantê-la estritamente confidencial, não a revelando nem a partilhando com terceiros. O Cliente é total e exclusivamente responsável pelo uso da sua palavra-passe bem como quaisquer encomendas efectuadas com a mesma, mesmo sem o seu conhecimento. No caso de Clientes com registo, serão recolhidos os elementos necessários à realização de toda a transacção comercial online e a futuros contactos que se mostrem necessário estabelecer, de maneira a assegurar o melhor serviço ao cliente. O Cliente garante que os dados pessoais fornecidos são verdadeiros e exactos, e compromete-se a notificar qualquer alteração dos mesmos. Quaisquer perdas ou danos causados à loja online ou a terceiros resultantes de informação incorrecta, inexacta ou incompleta dos formulários de registo será da exclusiva responsabilidade do Cliente. Os serviços assegurados pela La La Land Store respeitarão sempre o previsto na Lei de Protecção de Dados Pessoais - Lei n.º 67/98, de 26 de Outubro, pelo que os dados pessoais fornecidos pelos Clientes são recolhidos pela La La Land Store com a exclusiva finalidade de gestão da conta dos Clientes, facturação, comunicação com os Clientes, análises estatísticas e acções de marketing directo, assumindo o compromisso de privacidade e segurança no tratamento dos dados pessoais de cada Cliente. O Cliente autoriza expressamente a La La Land Store a enviar informação sobre produtos e serviços que possam ser do seu interesse, utilizando os seus dados pessoais para efeitos de marketing directo. Todos os cliente têm o direito de acesso, rectificação e cancelamento do seus dados.La La Land Store® guarantees total confidentiality of all personal information given by its clients, as well as gathering and processing that information in a safe manner preventing unauthorized use or manipulation of any kind. La La Land Store® commits not to divulge and/or sell any of the client’s personal information or data to others. This information will only be used to communicate with the client whether promotionally and/or informatively. Every client has the right to access, rectify e cancel any of its personal information and data at any given time. In case the client wants to be excluded from our database he should send a message via electronic mail to vendas@lalalandstore.com with the topic “Client Account Cancelation“.

Exchanges
If the client wishes to make an exchange he should communicate that intention up to 15 days upon receiving the order. For that exchange to happen it is necessary that the following conditions verify:
  • The product can not show any signs or traces of use;
  • The product has to possess all labels and tags and also have the original packaging properly intact and in original condition;
  • The product will only be exchanged accompanied by the receipt (that ships along with the product).
In case any of these conditions is not verified, the company will not make the exchange and the product will be returned to the client. The shipping costs in case of an exchange will be fully paid by the client. The return of the shipping fees to the client will only take place in the following situations:
  • When the item exhibits any defect or fault not due to client’s action or use;
  • When the item is different from the one acquired by the client;
  • When the item is of a different size than the one ordered;
In case any of these situations occur La La Land Store® will point out the best way to return the product and exchange it for the correct item. If the respective product isn’t in stock we will exchange it for a different item of the same value or return the item’s value and respective shipping costs. Any other situation outside these parameters should be reported via electronic mail to vendas@lalalandstore.com or by telephone +351 256 040 282 and is going to be examined by our management.
Payment, Prices and Promotions
La La Land Store® has available several payment methods such as: PayPal, Bank Wire Payment, Cash On Delivery and Payment via Multibanco Reference. All transactions are safe and your personal information is protected. Payment via Multibanco can be done through Caixas Multibanco Network or your Homebanking. La La Land Store® gives its clients the opportunity of shipment with Cash On Delivery. This option adds an extra 2,00€ to the shipping costs of your order. In case the order is shipped with the Cash On Delivery payment method and the client doesn’t receive the order upon delivery, all associated costs will be paid by the client. Buying items in La La Land Store® will not be possible until the client pays all prior costs. Be aware that items are reserved for a period of 3 days. If during this period La La Land Store® doesn’t receive the respective payment the order is automatically canceled. Your order will only be shipped upon confirmation of payment. All prices include VAT (where applicable) to the current legal tax rate.
At any given time La La Land Store has the right to change the prices and details of any given products without informing the client.
Apesar dos esforços da La La Land Store, alguns produtos poderão constar com preço incorrecto, pelo que verificamos os preços sempre que procedemos ao tratamento das encomendas. Se o preço do produto for inferior ao preço anunciado, devolveremos a diferença. Se o preço for superior, informaremos o Cliente por email e aguardaremos a sua decisão de aceitar a nova proposta ou cancelar a encomenda.
Checking your order status
Every time a client wishes to check his orders he can do so by accessing the “My account” tab and opening the “My Orders” tab.
Account Information
All user account information should be kept and updated as soon as it is necessary by the client in La La Land Store® website. To alter that information the client should access the “My account” tab and then open the “Account Information” tab. In case any problem arises with the account information update, the client should contact customer support through the following address: vendas@lalalandstore.com.
Intelectual and Industrial Propriety
Todos os textos e imagens reproduzidos ou representados no site www.lalalandstore.com são da exclusiva propriedade da Ground Stream LDA. e, por tal, estritamente reservados à La La Land Store e protegidos nos termos do direito de autor bem como dos direitos de propriedade intelectual, relativamente a terceiros. Qualquer reprodução ou representação total ou parcial do site www.lalalandstore.com ou de todo ou parte dos elementos incluídos no mesmo são estritamente proibidas. As denominações sociais, marcas e sinais distintivos reproduzidos no site www.lalalandstore.com estão protegidos nos termos das disposições legais aplicáveis à propriedade industrial. A reprodução ou representação de todo ou parte de quaisquer sinais distintivos é estritamente proibida. Os presentes Termos e Condições de compras online no site www.lalalandstore.com regem-se pela legislação portuguesa aplicável. Ao utilizar a loja online, o Cliente aceita e concorda com os presentes Termos e Condições e Política de Privacidade e Proteção de Dados Pessoais.
© 2018 Ground Stream LDA. Todos os Direitos Reservados