General Terms & Conditions
The entity that owns the online store lalalandstore.com or La La Land Store is::
Ground Stream LDA
Travessa de Campos nº1
4520-256 Santa Maria da Feira
All of our products are shipped via CTT Expresso and take between 1 and 3 business days to arrive at your destination, for orders that are delivered in mainland Portugal. Deliveries to the islands take up to 3 business days. Deliveries to Europe take between 2 to 10 working days after dispatch.
All orders submitted and paid until 12:00 GMT on working days will be dispatched on the same day.
If you are not at the address at the time of delivery of your order, it will be redirected to the nearest post office in the case of shipping via CTT.
When ordering, the most appropriate carrier will be placed at your disposal depending on some factors relating to your order, such as the payment method and the delivery area.
Within Mainland Portugal and Islands we charge shipping costs of 5 and Spain 6.6€.
Shipping costs to other countries vary depending on the product to be ordered. Please contact us to receive a quote.
Note: When finalizing the order, our system allows you to choose a different delivery address. This is useful if you want to send a specific order to a different address than usual, for example, to your place of work.
All products are checked before being dispatched by one of our employees.
Orders are not delivered on holidays or weekends.
We are unable to deliver to PO Boxes.
In Portugal Mainland and Islands, orders equal to or greater than 50 do not pay for postage. In the case of Spain, postage is offered on orders of 60 or more.60€.
ForAustria, Belgium, Czech Republic, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Slovakia, Slovenia, Switzerland and the United Kingdom. Postage is free for purchases over 150..
Our store is prepared to automatically calculate shipping costs and to process orders for the main world destinations.
If you are unable to receive a quote directly via the website, please contact us by email at firstname.lastname@example.org to receive a quote for shipping costs. Please remember that your country may apply taxes and customs fees to products ordered. These costs are the sole responsibility of the customer.
Privacy and Security
When registering to use our online store, the Customer will be asked to create a password. The Client must keep it strictly confidential, not revealing it or sharing it with third parties. The Customer is fully and exclusively responsible for the use of his password as well as any orders placed with it, even without his knowledge.
In the case of registered Customers, the necessary elements will be collected to carry out the entire online commercial transaction and to future contacts that prove necessary to establish, in order to ensure the best customer service.
The Client guarantees that the personal data provided is true and accurate, and undertakes to notify any changes to them. Any loss or damage caused to the online store or third parties resulting from incorrect, inaccurate or incomplete information on the registration forms will be the sole responsibility of the Customer.
Much of this data will be collected by Cookies that you will have to accept in order to use this website. You can clear your browser cookies at any time. The services provided by La La Land Store will always respect the provisions of the Personal Data Protection Law - Law No. 67/98, of 26 October, so that the personal data provided by Customers are collected by La La Land Store with exclusive purpose of managing the Client's account, billing, communicating with the Client, statistical analysis and direct marketing actions, assuming the commitment of privacy and security in the treatment of each Client's personal data.
All customers have the right to access, rectify and cancel their data.
If you wish to be excluded from our database, you must send a message via email to email@example.com with the subject "Cancellation of Client Account".
In the case of an exchange, the customer must communicate his intention within 15 days after receiving the order. In order to proceed with the exchange, the following conditions must be met:
The product must not contain marks or signs of having been used;
The product must have all labels, as well as the original packaging intact;
It will have to be accompanied by the receipt of the purchase that follows with the order..
If none of these conditions are met, no exchange will be carried out and the item will be returned to the customer.
Shipping costs in the event of exchange will always be borne by the customer, and the shipping costs will be refunded in the cases described below:
When the product has a defect that is not caused by the Customer;
When the product is different from the one purchased by the Customer;
When the item is a different size than the one ordered.
In the cases described above, La La Land Store will indicate to the customer what is the best way to proceed with the shipment of the order and make the exchange for the correct product. If the respective product is not in stock, the customer can choose to exchange for a similar product in price or we will refund the value of the product and the respective shipping costs. Any other situation outside these parameters should be communicated via firstname.lastname@example.org or by phone 256040282, and it will be analyzed by management..
Payments, Prices and Promotions
La La Land Store offers you several payment methods: PayPal, Collect Payment, Amazon Pay, Apple Pay, MBWay and ATM Reference. All of our transactions are secure and your data is protected.
Payment by ATM can be made through the ATM network or your Homebanking. Your order will only be sent when we confirm receipt of your payment.
Please note that products are reserved for 3 days. If during this period La La Land does not receive payment, the order is automatically canceled.
All prices include VAT where applicable at the legal rate in force..
La La Land Store reserves the right to change the prices and characteristics of products sold on lalalandstore.com at any time and without informing the customer.
Despite the efforts of La La Land Store, some products may be priced incorrectly, so we check prices whenever we process orders. If the price of the product is lower than the advertised price, we will refund the difference. If the price is higher, we will inform the Customer by email and await his decision to accept the new proposal or cancel the order.
Exchanges and Returns
The Customer is entitled toexchange and return purchases made at LaLaLandStore.com, for a14 day periodfrom the day of purchase. To do so, you should contact us by e-mail email@example.com or through the contact form stating your intention. La La Land Store reserves the right toaccept only exchanges and returns where the following conditions are ensured:
- The product must not contain marks or signs of having been used;
- The product must have all labels, as well as the original packaging intact;
- It will have to be accompanied by the receipt of the purchase that follows with the order..
Thecosts inherent to exchange and / or return product will always besupported by the customer, except in the following situations:
- When the product has a defect that is not caused by the Customer;
- When the product is different from the one purchased by the Customer;
- When the item is a different size than the one ordered.
Whenever you want you can consult your list of orders by accessing your Private Area and clicking on My Orders.
Updating Account Information
Any and all User Account information must be maintained and updated as needed by the user and via the La La Land Store portal. To make the change, you must access your Private Area and click on Account Information.
If there are problems with updating the information, you should contact customer support at firstname.lastname@example.org.
Intellectual and Industrial Property
All texts and images reproduced or represented on the website www.lalalandstore.com are the exclusive property of Ground Stream LDA. and, therefore, strictly reserved to La La Land Store and protected under the terms of copyright as well as intellectual property rights, in relation to third parties.
Any reproduction or total or partial representation of the website www.lalalandstore.com or all or part of the elements included in it is strictly prohibited.
The corporate names, brands and distinctive signs reproduced on the website www.lalalandstore.com are protected under the terms of the legal provisions applicable to industrial property. Reproduction or representation of all or part of any distinctive signs is strictly prohibited.
These Terms and Conditions for online purchases on the website www.lalalandstore.com are governed by applicable Portuguese law.
In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution Entity for consumption.
See here the List of Consumer Conflict Arbitration Centers to which you can turn. To access the Online Dispute Resolution Platformclick here.
More information at Consumer Portal www.consumidor.pt